Contact / Compliance
How to Reach Us
One Estate, Inc. is committed to responding promptly and professionally to all inquiries. Please use the appropriate contact channel below to ensure your message reaches the right team.
General Support
Platform Support
For technical issues, account questions, feature requests, or general platform
support, please reach out to our support team.
Email:
support@oneestateos.com
Phone: (833) 711-0810
Compliance Contact
Compliance & Legal
For all compliance-related matters, regulatory inquiries, legal notices, policy
questions, or concerns about Platform use, please contact our compliance team
directly.
Email:
compliance@oneestateos.com
This is the designated contact for matters including but not limited to: Terms of Service inquiries, Acceptable Use Policy enforcement, security vulnerability disclosures, and regulatory or law enforcement requests.
Privacy Requests
Privacy and Data Rights
To submit a data access request, correction request, deletion request, or any
other privacy-related inquiry, please contact:
Email:
privacy@oneestateos.com
Please include "Privacy Request" in the subject line and describe your request
in detail.
Legal and Document Notices
Legal Notices
For formal legal notices, subpoenas, court orders, or requests from regulatory
authorities, please direct correspondence to:
Legal Notices:
compliance@oneestateos.com
Please clearly mark the subject line as "Legal Notice" to ensure proper routing
and timely acknowledgment.
Response Expectations
We are committed to responding to all inquiries in a timely and professional manner. Our standard response times are:
- General Support: Within 1–2 business days.
- Compliance and Privacy Requests: Within 5 business days. Complex requests may require additional time; we will acknowledge receipt promptly.
- Legal Notices: We acknowledge receipt of legal notices within 2 business days. Response timelines may vary based on the nature of the request.
- Security Disclosures: We acknowledge receipt within 24 hours and aim to provide an initial assessment within 3 business days.
Response times are estimates only and may vary based on inquiry volume and complexity. For urgent security matters, please include "URGENT" in your subject line.